Privacy Policy – Ambassador College of Australia Pty Ltd

Effective date: 01/05/2025

At Ambassador College of Australia Pty Ltd (RTO Code 45429), we are committed to protecting the privacy of our students, staff, and clients. This Privacy Policy outlines how we collect, store, use, and protect personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Our goal is to ensure fairness and transparency in the handling of personal data and to ensure compliance with applicable legislation and regulations.

1. Collection of Personal Information

We collect personal information to provide quality education and training services to our students. Personal information may be collected when you:

• Enrol in a course or training program with Ambassador College
• Provide us with documentation for Recognition of Prior Learning (RPL) assessments
• Communicate with us via email, phone, or online portals
• Access our website or use our services
• Participate in student feedback or surveys

The personal information we may collect includes, but is not limited to, your name, contact details, qualifications, employment history, and payment information.

2. How We Use Personal Information

We use the personal information we collect to:

• Process enrolments, course completions, and certification
• Provide student support, including assistance with learning, assessments, and career advice
• Improve the quality of our education and training services
• Comply with regulatory and legal requirements (e.g., ASQA, training records)
• Contact you regarding course-related updates and opportunities
• Provide access to RPL services and feedback surveys

We ensure that personal information is only used for the purposes for which it was collected or as otherwise permitted by law.

3. Disclosure of Personal Information

We may disclose personal information to third parties for the following reasons:

• Government Authorities: As required under the National Vocational Education and Training Regulator Act 2011 (NVETR Act) or other applicable legislation
• Education Agents or Brokers: If you have been referred to us through a third-party education agent, we may share information with them for student support and enrolment processes
• Other Service Providers: For the purpose of maintaining or enhancing the quality of education and training services (e.g., cloud service providers)

We will not disclose your personal information to third parties for marketing or other purposes unless you have provided consent or it is otherwise required or authorised by law.

4. Data Security

We take all reasonable steps to protect the personal information we collect from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal data is stored securely in both digital and physical formats and is only accessible to authorised personnel.

5. Accessing and Correcting Personal Information

You have the right to access the personal information we hold about you. If you believe that any information we have about you is incorrect, incomplete, or outdated, please contact us. We will take reasonable steps to ensure that your information is accurate, complete, and up to date.

6. Retention of Personal Information

We will retain your personal information for as long as necessary to provide services to you or as required by law or regulation. Once your information is no longer needed, it will be securely destroyed or de-identified.

7. Your Rights Under the Privacy Act 1988

Under the Privacy Act 1988, you have the following rights:

• The right to access your personal information
• The right to request corrections to inaccurate or incomplete information
• The right to withdraw consent for the use of personal information at any time, subject to legal or contractual restrictions
• The right to make a complaint if you believe your privacy rights have been violated. Complaints can be directed to our Privacy Officer, and we will investigate and respond in a timely manner.

8. Privacy Officer

If you have any questions or concerns about how your personal information is being handled or if you would like to make a complaint, please contact us:

Email: info@ambassador.edu.au

Phone: (03) 9961 0757
Address: Suite 1 Level 2 1 Southbank Bvd, SOUTHBANK, VIC, 3006

9. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our operations or legal obligations. We will post any changes to this policy on our website and will notify students and clients where appropriate.

By enrolling in a course or using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.